FAQ
The Bloomartys website uses a Secure Sockets Layer (SSL) protocol to fully encrypt all personal information sent during the checkout process. For more information on how we secure and use your information, please consult our Privacy Policy.
HOW DO I PROCEED THROUGH THE CHECKOUT PROCESS?
Once you add items to your Shopping Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the quick check out process.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept payments through PayPal and Stripe, which means we accept and can process payments from all major credit cards in the world.
If you pay with PayPal and have a balance there, that balance will be used first unless you select an alternative/backup payment method at the time of your purchase.
HOW DOES YOUR SHIPPING WORK? HOW LONG DOES IT TAKE?
Our shipping takes between 2-4 business days to United Kingdom.
Please read our Shipping Policy page for more information.
I NEED TO CHANGE SOMETHING IN MY ORDER. HOW CAN I DO THAT?
You can alter your order at any time prior to shipment. However, once the order has been shipped, it is completely out of our control and can no longer be changed. If your order hasn't yet been shipped, please contact support@bloomartys.co.uk or call Tel: +44 7920 656505 with the details you want changed.
Once shipment email is received we will no longer to be able to change or correct delivery information. You the customer will void any replacements or refunds if correct shipment information isn't provided at the time of shipment email.
Also, if you would like to add something to your previous order, you will have to place a new order for the new item separately.
CAN I CANCEL MY ORDER?
Yes. Cancellations must be made within 24 hours of placing your order. If you wish to cancel, please send us an email at support@bloomartys.co.uk within 24 hours and let us know the reason why you wish to cancel your order.
We will process all refunds within 24-48 hours.
I HAVE MY ORDER NUMBER BUT I STILL DIDN'T GET MY TRACKING NUMBER. WHEN WILL MY ORDER SHIP?
Orders can take 1-3 business days to be processed and shipped. As soon as your order has been shipped and your tracking number activates, you will be notified via email immediately.
I'VE GOT MY TRACKING NUMBER, BUT THERE IS NO INFORMATION.
The shipping information can take 24-48 hours to be processed by the carrier. International carries may have slightly longer delays for the tracking information to update. This is not up to us and depends entirely on the shipment service and how fast they update the information.
HOW DO WE CONTACT YOU WITH PRESS OR BUSINESS INQUIRIES?